Q: How do I place an order?
A: To place an order, simply browse our website, select your preferred products, choose the desired size and color, and click "Add to Cart." Once you're done shopping, click the shopping cart icon to review and confirm your order. Then, click "Checkout," enter your shipping information, and complete the payment process.
Q: What payment options are available?
A: We accept a variety of payment methods, including credit cards (Visa, MasterCard, American Express), Google Pay, Apple Pay, and more.
Q: How long does it take to process an order?
A: Once your order is placed, we typically process and ship it within 2 business days. You'll receive an email with tracking information, allowing you to monitor your order's progress.
Q: How long is the shipping time?
A: Shipping time depends on your location and the shipping method selected. Standard shipping usually takes 10-15 business days, while expedited shipping takes 7-10 business days. Please be aware that unforeseen delays may occur during transit.
Q: How can I track my order?
A: After your order is shipped, you'll receive an email with a tracking number. You can use this number to check your order's status on our logistics partner’s website.
Q: What is the return or exchange process?
A: If you're not satisfied with your purchase, you can request a return or exchange within 30 days of receiving your order. Please ensure the product is unused and in its original packaging with tags intact. Contact our customer service team for the return/exchange address and instructions. Refer to our return policy for more details.
Q: Will I need to pay for shipping when returning or exchanging an item?
A: We cover the shipping costs for returns and exchanges due to quality issues or incorrect items. However, if the return or exchange is due to personal reasons, the customer is responsible for the shipping fees.
Q: Are there any membership plans or promotions?
A: Yes, we offer exclusive discounts and promotions for registered members. Be sure to follow our website and social media channels for the latest updates on promotions and events.
Q: How do I choose the right shoe size?
A: Selecting the correct shoe size is crucial, as sizing may vary slightly between styles. We recommend consulting our size guide to find your perfect fit.
Q: How should I care for my shoes?
A: Each shoe type has specific care instructions. Generally, you can use appropriate shoe polish or cleaner to maintain your shoes' appearance and texture. For detailed care instructions, please refer to the product page or contact our customer service team for guidance.
Q: How are your shoes designed and produced?
A: Our shoes are meticulously designed by our team of expert designers and crafted by experienced manufacturers. We pay close attention to every detail to ensure that each pair meets our high standards of quality.